Job Title: Bilingual Customer Service Representative English/French

Location: Barrie, On

Salary: 45K

Hours: Monday-Friday 9am-5pm

Responsibilities:

• Provide outstanding customer service in both English/French via phone and email.
• Assist customers with product inquiries, order placement, returns, and general account maintenance.
• Resolve customer complaints and issues in a professional and timely manner.
• Communicate effectively with customers to ensure their needs are met and exceeded.
• Collaborate with other team members to find solutions and improve customer satisfaction.
• Maintain accurate customer records and documentation.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Follow established procedures and guidelines for customer service.

Requirements:

• Fluency in both English and French (written and verbal) is essential.
• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced and dynamic environment.
• Detail-oriented with good organizational skills.
• Proficiency in using computer systems and customer service software.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and professional development.
• Friendly and supportive work environment.
• Employee discounts on company products.

To apply please send resume to mcarreiro@averyhr.com