Position: Collections Specialist

Location: Concord, On

Salary: $22/00/hour

Hours: Monday-Friday 9am-5:30pm

Job Summary
The Collections Specialist is responsible for contacting customers to collect outstanding payments while maintaining positive customer relationships. This role ensures timely recovery of receivables and supports the company’s cash flow.

Key Responsibilities

• Contact customers via phone, email, or written correspondence regarding past-due accounts
• Must be able to complete high volume number of calls/day
• Negotiate payment plans and resolve billing issues
• Update and maintain accurate account records
• Monitor aging reports and follow up on delinquent accounts
• Escalate accounts when necessary, according to company policy
• Provide professional and courteous customer service
• Comply with all company policies and applicable collection laws

Qualifications

• High school diploma or equivalent (associate’s degree a plus)
• Previous collections, customer service, or call center experience preferred
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Basic computer skills and familiarity with accounting or CRM systems

Skills & Competencies

• Attention to detail
• Time management and organization
• Problem-solving skills
• Ability to work independently and as part of a team

To apply please send resume to mcarreiro@averyhr.com