Job Title: Bilingual Customer Service Representative (English/French)
Location: Barrie, ON
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Salary: $50,000 annually

Position Overview

Avery Human Resources is currently seeking a dedicated and professional Bilingual Customer Service Representative for a valued client in Barrie. This full-time opportunity is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in both English and French.

Key Responsibilities

• Provide outstanding customer service in both English and French via phone and email.
• Manage inbound customer and representative inquiries with professionalism and care.
• Assist customers with product inquiries, order placement, returns, and account maintenance.
• Address customer concerns, resolve complaints, and recommend appropriate corrective actions.
• Communicate effectively to ensure customer needs are met and exceeded.
• Collaborate with team members to identify solutions and improve overall customer satisfaction.
• Accurately enter, maintain, and update customer data and records.
• Maintain detailed documentation of customer interactions.
• Stay current on product knowledge and company policies to ensure accurate information is provided.
• Follow established customer service procedures and guidelines.

Qualifications & Requirements

• Fluency in both English and French (written and verbal) is essential.
• Previous customer service experience is preferred.
• Proficiency in Microsoft Office and customer service software.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Highly detail-oriented with strong organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Professional, dependable, flexible, and motivated to succeed.

How to Apply

Interested candidates are invited to submit their resume to: mcarreiro@averyhr.com