Warehouse Operations Supervisor – 3PL

Brampton, ON

The Warehouse Operations Supervisor oversees daily warehouse operations supporting a dedicated customer account. This role is responsible for ensuring consistent execution of customer-specific processes, meeting service level agreements (SLAs), and leading warehouse associates to deliver high levels of accuracy, productivity, and safety.

Key Responsibilities

• Oversee the daily processes of receiving, storing, picking, packing, and shipping for a specific customer account.
• Ensure that all customer Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational requirements are consistently fulfilled.
• Guide, mentor, and develop warehouse staff to sustain their performance and engagement levels.
• Implement customer-specific Standard Operating Procedures (SOPs), work instructions, and quality benchmarks.
• Plan labor and staffing in accordance with projected volumes and customer needs.
• Track order accuracy, timely shipments, inventory integrity, and productivity metrics.
• Manage inventory control tasks, including cycle counts, reconciliations, and root-cause analysis.
• Uphold safety regulations, housekeeping standards, and best operational practices.
• Utilize Warehouse Management Systems (WMS) and reporting tools to monitor performance and relay results.
• Collaborate closely with Customer Service, Operations Management, and the stakeholders of the customer.
• Facilitate process enhancements, system modifications, and initiatives for continuous improvement.

Qualifications & Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 5+ years of warehouse or distribution experience, preferably in a 3PL environment
• 3 -5 years of supervisory or team lead experience
• Experience supporting a dedicated customer or account-based operation preferred
• Strong understanding of warehouse workflows and inventory management
• Experience using WMS and basic reporting tools
• Strong communication, organization, and problem-solving skills

Physical & Work Requirements

• Comfortable in a fast-paced operational environment
• Flexible schedule to support customer requirements, peak volumes, and operational needs

This successful candidate will be responsible for the Weekend Day Shift. Standard work hours are 6:00am to 6:00pm, every Saturday, Sunday and Monday. Candidates must be flexible to cover day and afternoon shifts when needed (vacations, etc.).

Email your resume to Karen at kbell@averyhr.com.